Most airport were provided with a lot of facilities to provide the best for the passengers. They will enhance it as convenient as they can to achieve their goal to provide comfortability and suitable environment. First of all, airport lounges. Airport lounge is a facility which operate at most of the airport and offers selected or specific passengers for more comfortable seats, quiter environment, more privacy and relaxing place for passengers. Both KLIA and KLIA2 have their own lounge.
At KLIA, there are Cathay Pacific Lounge, Dynasty Lounge, Emirates Lounge, KLIA Premier Access, MAS Golden Lounge, Plaza Premium Lounge, Royal Orchid Lounge and Silver Kris Lounge. At KLIA2, the available lounges are; Movie Lounge, Plaza Premium Lounge, Sport Lounge, AirAsia Red Lounge and Kids Zone. If you wish for better comfortability to stay at the airport, we would recommend you to stay at the hotel inside or near the airport. Available hotels such as; Sama-Sama Express KLIA, The youniQ Hotel, Tune Hotel, Capsule by Container Hotel and Sama-Sama Hotel (Pan Pacific Hotel). You can book the hotel by hours or nights for your own convenient. There are more facilities provided by the hotel. Other than that, WiFi internet access is free. You only have to connect to “FREE_WIFI@KLIA” network and enjoy up to 3 hours of free WiFi. If you do not have mobile device, you can go to the internet kiosk located at the Satelite Building. Besides free Wifi, KL Airport offers you ATMs & Cash Machine located at few areas such as Departure Hall, Arrival Hall, Contact Piers and also Satellite Building. Charging place is available but you may need to look hard for it. Charging places mostly found at the waiting area in the departure terminal. Baby care facilities are mostly found at Main Terminal, both Contact Piers and Satellite Building. It helps those with toddlers to manage their babies’ hygiene and some privacy for the family.
There are also Children’s Play Areas at level 5, Main Terminal. This can help the parent to entertain their children. At KLIA2, this amenity is located at the airside, the International Departure Satellite, Level 2 near Elle Cafe. Baggage Trolley is provided throughout the airport for passengers convenient and it’s free for all. It will help the passengers to carry their luggage and the access is limited until the departure gate. For banking, CIMB Bank offers full banking services open at 7:30 am until 10:30 pm daily and located at the main terminal at the departure. Currency exchange is also provided. There are nine currency exchanges available at the airport which is located at the Main Terminal Building, Contact Pier and the Satellite Building. If you are having any problems at the airport, information desk or kiosk are available throughout the airport to assist passengers. They are specialized in handling travellers inquires, any lost and found, paging people and more. The counter is open 24 hours every day. If anything were happened to you, KL Airport does provide medical services which helps those urgent and emergency medical care. The location of this emergency care service is at Main Terminal, Level 5 & Departure Hall. It is available 24-hours at your service. Besides that, pharmacy also available at the Main Terminal, Level 5 named Pusrawi Health Pro Shoppe and Guardian is located at Satellite Building, Level 1 (West Zone).
The operation hours are 0600 am until 1200 am. For those that staying at the airport while waiting for the flight and looking for place to refresh yourself you can have a shower at level 4, past the eateries and it is free. If you are looking for hot showers you can have it at the Sama-Sama Express. The rate is RM 32 per person including towel, soap and shampoo or RM 55 with hours of lounge access. Photocopy, fax and printing service are available for business service which also include the uses of laptops and secretarial services. Duty-free shopping is available and there are variety of retail shop for you to purchase any souvenir for your friends and family. Food and drinks can be found everywhere, either at 7-eleven or KK supermart. There are variety of food stall that available according to your taste. Plus, they also providing different kind of menu such as Western Cuisine, Malay Cuisine, Thai Cuisine, Indonesian Cuisine and more. Those who doesn’t want to miss their work-out routine are recommended to go at Sama-Sama Express Health and Fitness Centre which only cost you RM 30 per person and this also include towel, soap and shampoo so you don’t have to worry about your body odour and hygiene. There are a lot more facilities you can enjoy at KL Airport. The airport is fully equipped with many modern and up to date tech facilities to assist you during and upon your flight/vacation. Any assistant will be given for those who asking for it. Any inquiries regarding to the facilities you may contact the person in charge; KLIA (+603 8777 7000) and KLIA2 (+603 8778 5000).